Frequently asked questions — Athletes

Yes. Signup and usage are free. Coaches offer free or paid plans.

Yes. Calendar, goals, stats and activities stay available on your own. You can join one or more coaches whenever you want.

Yes. My Sport Ally is available in French and English.

Yes. Multiple requests and active subscriptions are allowed. Each pair has its own conversation.

In your coach’s currency: Canadian dollars for a coach in Canada, euros for a coach in France or Belgium. The price is always shown in that currency, without conversion; your bank may charge exchange fees if your card is in another currency.

Calendar, goals, stats, messaging, booking — and a training plan prepared with Claude, ChatGPT, or Mistral, right on your account.

From your account, open Devices & AI (when the feature is available), then link your watch or smart trainer. Supported brands: Garmin, COROS, Polar, Suunto, Zwift and Wahoo. Imported activities show on your calendar and in your stats.

From your account, open Devices & AI (Training assistant section), then connect Claude, ChatGPT, or Mistral. You can then ask for a plan — for example: “I want a plan tailored for a marathon in 12 weeks.” The AI uses your athletic profile — weekly volume, heart-rate zones, and more — to build a progressive plan. Once you confirm, the plan is on your My Sport Ally account.

AI doesn’t replace your coach and can’t change their sessions. Plans it proposes land on your account with an “AI” badge — you stay in control.

A coach adapts load to your level and goals. You often progress faster with a clear framework — this does not replace medical advice.

If the offer shows “Secure payment by MySportAlly”, your card is authorized when you send the request but only charged if the coach accepts it. If there’s no answer within 6 days, nothing is charged. The subscription then renews every month on the acceptance date.

Your card is authorized when you send the request, then charged only when the coach confirms the session. The coach has 6 days to answer, and no later than the session start time: otherwise, nothing is charged and the slot is released. An invoice in the coach’s name is issued at confirmation.

Yes, until the session starts. The platform fee (6% of the price before taxes) is withheld and the rest is refunded, taxes included. Within the notice period set by the coach (shown before you pay), the session is still due. If the coach cancels, you're refunded in full. The amount is shown before you confirm; the refund appears within 5 to 10 business days. An offer without an appointment isn't refundable, unless you withdraw within 14 days with a coach in France or Belgium.

From “My coach”, at any time. You keep your coach until the end of the paid month, then the subscription stops. The current month isn’t refunded. Coach in France or Belgium: you can also withdraw within 14 days.

Update your card from “My coach”, “Manage my payment”. Your access isn’t cut off automatically.

From Payments, click “Report a problem” on the payment concerned, within 21 days of the payment (for a session: from the start of the appointment until 21 days after its end). Explain what went wrong and what you request: a full or partial refund. Your coach has 5 days to accept (you are refunded right away) or refuse; if they refuse or do not answer, MySportAlly decides, and may rule in your favour if the coach did not answer. After 21 days, no claim is possible.

File a “The coach did not show up” claim from Payments within 21 days of the appointment. If the coach confirms, you are refunded; if they dispute it, MySportAlly decides. Conversely, if you do not show up without cancelling, the session remains due.

In My payments (My coach page): each payment made in the app, with its invoice in your coach’s name, including the first month’s, and the credit note if refunded. You can manage your card from the same screen.