Terms of Use

6.1 Coach – Athlete transactions

Depending on the Coach’s offer, a paid offer is paid either outside the platform — the Athlete and the Coach agree directly, and Mysportally doesn’t process, track or guarantee these payments — or in the platform (“Secure payment by MySportAlly”), through our payment provider Stripe. The applicable mode is shown on the offer before the request is sent and remains that of the subscription until it is changed under this section.

For payments in the platform, the Coach is the seller of the coaching service and the invoice is issued in the Coach’s name. Mysportally acts as a technical intermediary: it collects the payment on the Coach’s behalf through Stripe and pays it out to the Coach. Mysportally doesn’t store your full card number.

Currency: each offer is displayed and paid in the Coach’s currency — Canadian dollars for a Coach established in Canada, euros for a Coach established in France or Belgium. Mysportally does not convert any amount; your bank may charge exchange fees if your payment method is in another currency. In-platform payment is offered with Coaches established in Canada, France and Belgium, depending on their offers.

Seller: the Coach is an independent professional; the Coach, not Mysportally, sells the coaching service to the Athlete. For a consumer dispute with a Coach, an Athlete residing in the European Union may contact that Coach’s consumer mediator, where the Coach has one.

Taxes (in-platform payments, Coaches established in Canada): the Coach decides whether to collect sales taxes (GST/HST, QST or provincial sales tax) based on their tax situation. Displayed prices are before tax; where applicable, taxes are calculated based on your province, added to the payment and shown on the payment screen and on the invoice. A Coach who doesn’t collect taxes doesn’t charge you any.

Taxes (in-platform payments, Coaches established in France or Belgium): prices shown include all taxes. If the Coach is VAT-registered, VAT is included in the price and shown on the invoice; a VAT-exempt Coach doesn’t charge it.

Monthly subscription paid in the platform

• Request and pre-authorization: when you send your request, your card is authorized for the first month’s amount; you’re only charged if the Coach accepts your request. If the Coach declines, if you cancel your request or if the Coach doesn’t answer within 6 days, the authorization is released and nothing is charged (depending on your bank, the release may take a few days to show on your statement). If your bank released the authorization before the Coach answered, the first month is charged to the same card when the request is accepted.
• Billing: the first month is charged on acceptance; the subscription then renews automatically every month on the same date, at the price accepted with your request. A change in the Coach’s price doesn’t apply to your current subscription.
• Cancellation: both the Athlete and the Coach can end it at any time from the platform. Cancellation takes effect at the end of the monthly period already paid; access to the coaching continues until that date, then the relationship ends. No full or prorated refund is granted for the current period. The person who requested the cancellation can undo it before that date. Subject to the right of withdrawal in section 6.1a (Coaches established in France or Belgium).
• Declined payment: if a renewal fails, you and the Coach are notified; access isn’t cut off automatically. You can update your payment method from the platform. The Coach can end the subscription immediately as long as the payment isn’t settled.

Single session paid in the platform

• Request and pre-authorization: when you send your request, your card is authorized for the session price; you are only charged if the Coach confirms the session. The Coach has 6 days to answer, and no later than the session start time. If the Coach declines, if you cancel your request or if the Coach does not answer in time, the authorization is released, nothing is charged and the slot is no longer reserved (depending on your bank, the release may take a few days to show on your statement). If your bank released the authorization before the confirmation, the price is charged to the same card at confirmation.
• Invoice: an invoice in the Coach’s name is issued when the session is confirmed.
• Cancellation by the Athlete: you may cancel a confirmed appointment at any time before it starts, from the platform. A platform cancellation fee equal to Mysportally’s commission (6% of the price before taxes on the date of your request) is withheld; the rest, taxes included, is refunded. If you cancel less time before the appointment than the notice period set by the Coach (between 24 hours and 7 days, shown on the payment screen), the full session price is due and no refund is given. The notice period that applies is the one shown when you sent your request; if the appointment is confirmed after that period has already started, it is no longer refundable if you cancel, and you are warned before sending the request. The refunded and withheld amounts are shown to you before you confirm the cancellation.
• Cancellation by the Coach: if the Coach cancels the appointment, you receive a full refund, whenever it happens.
• Single offer without an appointment: the sale is final once the Coach confirms; it can’t be cancelled or refunded. If there is a problem, the claims procedure below applies. Subject to the right of withdrawal in section 6.1a (Coaches established in France or Belgium).
• Refunds: they are issued immediately to the original payment method; when they appear on your statement depends on your bank (usually 5 to 10 business days). You receive a credit note in the Coach’s name; any amount withheld is shown on it as a platform cancellation fee. A past appointment can no longer be cancelled: if the Coach does not show up or there is a problem with the session, use the claims procedure.

Change of payment mode: if the Coach stops offering payment in the platform, you won’t be charged from your next renewal date; the period already paid is kept and the coaching relationship continues. You’re notified by email and in the platform, and then arrange payment directly with the Coach. Conversely, the Coach can invite you to pay in the platform: nothing changes until you add your payment method, and the first payment happens on the date shown in the invitation.

Claims: for a problem with a payment made on the Platform, the claims process in Section 6.5 applies (21-day period). We encourage you to use it before disputing a payment with your bank; a bank dispute remains your right.

Nothing in this section limits the rights granted to you by law that cannot be waived, in particular under Québec’s Consumer Protection Act or, if you reside in the European Union, the mandatory provisions of the law of your country of residence.

6.2 Coach Subscription – Platform Access

Access to Coach-only features is paid (monthly or annual plan, as selected at checkout). Payment is processed by an external payment service provider (e.g. Stripe); Mysportally does not store your full card number or security code. The price, term, renewal and checkout disclosures form part of the contract.

• Currency and VAT: the subscription is billed in the currency of the Coach’s country as set in their profile (Canadian dollars in Canada, euros in France and Belgium). For a Coach established in France or Belgium, Mysportally charges the VAT of that country; if the Coach enters a valid EU VAT number at checkout, VAT is due by the Coach (reverse charge). The price, applicable taxes and currency are shown before payment. The profile country, which determines the currency, can no longer be changed once the subscription is active.
• Free trial (if offered): when a free trial is offered for Platform access, it is limited to one time per natural person for the campaign or offer described at signup. It is not cumulative, transferable, or available again through a new account for the same person. After the trial, the subscription continues at the price shown at signup unless canceled per the payment provider’s process and these terms.
• Promotional codes (if any): Mysportally may offer promotional codes or offers for the subscription that provides access to the Platform. Their validity, duration, discount amount or percentage, redemption limits, eligible plans, and any other terms are those stated at the time of subscription or through the payment provider. Unless otherwise stated, a code is not combinable with other promotions, not transferable, and may not be used on a new account created to circumvent a usage limit. Once the promotion is applied in accordance with its terms, the subscription continues at the then-agreed rate and terms, subject to these Terms and the payment provider’s mechanisms.
• Monthly subscription: may be canceled at any time; cancellation takes effect at the end of the current billing period, subject to the payment provider’s mechanics.
• Annual subscription: constitutes a firm commitment for the full paid term; it may not be canceled early except where mandatory law requires.
• Refunds (Coach Platform subscription): no refund, in full or on a pro-rata basis, is granted for the annual plan. For the monthly plan, no refund is granted for the current billing period already started, except where mandatory law requires. Non-waivable rights under applicable law prevail over these terms.
• Unpaid subscription: if the Coach subscription payment fails, the Coach keeps access to the Platform and the benefits of their plan for 7 days from the first failure. After that period without payment, access is suspended until payment.
• Pro plan and commission: the Pro plan lets the Coach collect Athletes’ payments in the platform; it is offered to Coaches established in Canada, France and Belgium. On top of the subscription, Mysportally keeps a 6% commission on the pre-tax price of each payment collected; Stripe’s card processing fees are paid by Mysportally. Mysportally may change this rate; the new rate only applies to payments collected after it takes effect.
• Payout: amounts collected for a monthly subscription are paid out to the Coach at the end of the paid period, through Stripe (transfer to the Coach’s Stripe account), then sent weekly to the bank account entered during Stripe registration. This delay allows claims to be handled.
• Payout of a single session: the amount collected is paid out to the Coach 30 days after the session (30 days after confirmation for a single offer without a slot), in the same way. This delay allows claims to be handled.
• Cancellation of a single session: the Coach sets the notice period below which an Athlete’s cancellation is late (24 hours to 7 days, 48 hours by default); the period shown when the request was sent applies to the appointment. Timely cancellation by the Athlete: nothing is paid out to the Coach. Late cancellation: the session is paid out to the Coach as if it had taken place. Cancellation by the Coach: the Athlete is refunded in full and a penalty equal to Mysportally’s commission on that session is owed by the Coach; it is withheld from the Coach’s next payouts.
• Athlete withdrawal (Coaches established in France or Belgium): an Athlete who withdraws within 14 days (section 6.1a) is refunded from the Coach’s share: pro rata of the days elapsed for a monthly subscription, in full for an offer without an appointment that has not been declared provided. Mysportally keeps its commission on the original amount; if the Coach’s share doesn’t cover it, the difference becomes a debt of the Coach, deducted from their next payouts or billed with their subscription. For an offer without an appointment, the Coach ends the subscription by declaring the service fully provided, which ends the Athlete’s right of withdrawal; an inaccurate declaration may lead to a refund through a claim.
• Amount paid out: each payment is paid out net of the Mysportally commission; taxes collected on the Coach’s behalf are paid to the Coach. An amount below $1 is paid out with the Coach’s next payment (no later than 60 days after its date). The following are deducted from subsequent payouts: cancellation penalties, amounts refunded to the Athlete (accepted claim) and payments lost in a bank dispute after being paid out, up to what the Coach received for that payment; if the payment is fully refunded, Mysportally waives its commission and issues a credit note. If no payout occurs within 30 days, Mysportally may take these amounts back from the Coach’s Stripe account, add them to the next invoice of the Coach’s subscription or, if the subscription will not renew, charge them right away to the Coach’s payment method.
• Stripe account unable to receive payouts: as long as the Coach’s Stripe account cannot receive payouts (incomplete verification, suspended or closed account), Mysportally keeps the amounts due on its Stripe balance, without interest, and pays them out as soon as the account is fixed; the Coach is informed. These amounts remain the Coach’s property.
• Bank disputes: if an Athlete disputes a payment with their bank, the disputed amount is not paid out while the dispute lasts. Dispute won: the payment is paid out on its date. Dispute lost: it is not paid out, or it is recovered if it already was. Dispute fees are paid by Mysportally.
• Claims: you have 5 days to accept or refuse an Athlete's claim; without an answer from you, Mysportally decides and reserves the right to rule in the Athlete's favour. A granted refund for which you are responsible (acceptance or Mysportally's decision) is deducted from your share; Mysportally's commission remains due and, if it exceeds your share of that payment, is deducted from your next payouts. The payout for the payment concerned is on hold until the decision (Section 6.5).
• Monthly invoice: each month, Mysportally issues the Coach an invoice for the commission and penalties withheld from that month’s payouts (already settled); the plan fee is covered by the subscription invoice.
• VAT on the commission (Coaches established in France or Belgium): the 6% commission is exclusive of taxes. Mysportally adds the VAT of the Coach’s country if the Coach doesn’t have a valid EU VAT number; otherwise, the VAT is due by the Coach (reverse charge).
• Taxes (Coaches established in Canada): the Coach alone is responsible for determining whether they must collect and remit sales taxes (GST/HST, QST and provincial sales taxes), for correctly declaring their situation in the platform, and for the accuracy of the tax numbers they enter. Mysportally doesn’t verify these numbers and doesn’t give tax advice. Wherever they are established, the Coach remains solely responsible for their tax and social obligations.
• Small supplier threshold (Coaches established in Canada): for information purposes, Mysportally shows a Coach who does not collect taxes the total of their sales made on the platform over the last 12 months and warns them as they approach the $30,000 threshold. This calculation only includes sales made on the platform and is not tax advice.
• End of the Pro plan: the Coach keeps the Pro plan benefits as long as the Pro subscription is active. On the date it ends (switch to the Basic plan, end of the Pro subscription or payment not settled after 7 days), Athletes are no longer charged at their next renewal; amounts already collected are paid out to the Coach at the end of each paid period.

6.3 Account integrity and trial use

Each natural person may benefit only once from the applicable free trial for the same campaign or offer, regardless of how many accounts are created.

If we reasonably believe there are duplicate accounts, false statements, or circumvention (including to obtain multiple free trials), Mysportally may, without prior notice when circumstances require: suspend or close the affected accounts; immediately cancel any free trial; refuse any new trial; revoke Platform access; and, to the extent permitted by law and under the billing terms accepted at payment, charge the applicable subscription price from the date the abuse is identified, without seeking retroactive billing for periods already displayed and used as free, except where mandatory law or a court order requires otherwise.

6.4 Platform and plan changes

Mysportally may evolve the Platform (features, interfaces, technical limits). New or changed features are not automatically included in a plan or subscription already in force unless stated otherwise at signup. Mysportally may offer them through another plan, paid option, or upgrade. For a material adverse change to subscribed Coaches, Mysportally will endeavour to notify affected users within a reasonable time.