Frequently asked questions — Coaches

No. The My Sport Ally subscription covers platform access. Your coaching prices remain separate and visible on your profile.

No. Every platform plan includes unlimited athlete management.

Your offers are shown in euros everywhere on the platform. The My Sport Ally subscription is billed in euros, including your country’s VAT; if you have an EU VAT number, enter it at checkout (reverse charge). With the Pro plan, your athletes pay you in the app: 6% per payment collected (+ VAT if you don’t have a VAT number), and they have a 14-day right of withdrawal. Your profile country sets your currency: it can no longer change once an offer is published.

In My offers, choose the mode: remote, in person or hybrid. For in person or hybrid, add a postal code and radius. Athletes then filter by that mode.

Create a one-time offer (with duration), publish it, then add slots from My schedule or My offers. Works for a 1:1 session as well as boxing, yoga or other sports — the athlete books a time with their request.

On My schedule, publish and manage slots linked to your one-time offers. Athletes book; you accept or decline each request. You can also add slots from a published offer.

Multi-athlete calendar, workout planning (session structure), template library, My schedule, messaging, private notes, offers and goal tracking.

In-app payment is offered to coaches established in Canada, France and Belgium. It’s included in the Pro plan, with a 6% commission on each payment (before tax; in France and Belgium, + VAT if you don’t have a VAT number). Card fees are paid by MySportAlly.

Each payment is paid out on its date: at the end of the month paid by your athlete, or 30 days after a session. Stripe then sends your balance to your bank account every Monday. The pending amount is shown in Revenue.

Your Stripe account cannot receive payouts (verification to complete, information requested). Your payments are kept and paid out as soon as the account is complete, from Revenue › Settings › Payout account.

The athlete’s card is authorized with their request. You have 6 days to confirm, and no later than the session start time (reminders on day 2 and day 4); confirming charges the card. You are paid 30 days after the session, minus the 6% commission.

You set your late cancellation notice period (24 h to 7 days) in Subscription → Integrated payments. The athlete cancels in time: they're refunded except the platform fee, and nothing is paid out to you. They cancel late: the session is paid out to you as if it had taken place. You cancel: the athlete is refunded and the commission is withheld from your next payouts.

Yes: an athlete who pays you in the app has 14 days after your acceptance to change their mind. Monthly subscription: they’re refunded pro rata of the days elapsed and the subscription stops. Plan or program without an appointment: refunded in full as long as you haven’t clicked “Service delivered · End”; do it as soon as everything is delivered. Session on a set date: no withdrawal. The refund is taken from your share; the commission remains due.

In Payments: each payment from your athletes (before tax, taxes, commission, net paid out), the invoices issued to your athletes, a CSV export for your accounting and your monthly MySportAlly invoices (commission and penalties, already withheld from your payouts).

In Canada, that’s for you to determine (small supplier under $30,000 a year, or registered). Set it in “Sales taxes”: taxes are then added automatically based on the athlete’s province. In France and Belgium, state whether you’re VAT-exempt (small business scheme) or VAT-registered, with your VAT number: your prices include tax, with VAT included if you’re registered. Check your exemption threshold with an accountant.

If you do not collect taxes, we add up your pre-tax sales made in MySportAlly over the last 12 months and warn you at 80% and then above the small supplier threshold. Your other income is not counted: check your situation with an accountant.

You keep in-app payment until your Pro subscription ends. After that, your athletes aren’t charged at their next renewal; you’re paid for the months already settled and you keep your athletes.

You receive an email and the claim appears in Revenue › Transactions, with the amount requested and the effect on your payouts. You have 5 days to accept (the athlete is refunded right away, the MySportAlly commission remains due) or refuse with your reasons. If you refuse or do not answer, MySportAlly decides; without an answer from you, MySportAlly may rule in the athlete's favour. The payout for this payment is on hold until the decision.

Yes. A session not cancelled by the athlete remains due and is paid out to you like a completed session, 30 days after the appointment. The athlete cannot get a refund for their own absence.

The payment is not paid out while the dispute lasts; MySportAlly prepares and submits the evidence (accepted terms, session, any claim) and pays the dispute fees. For a monthly subscription, charges stop at the end of the paid period. Dispute won: the payment is paid out to you; lost: it is not paid out, or it is recovered if it already was.